Why is my bet still open?

Here are some common reasons why your bet may still be open: 

- The event hasn’t started or finished yet 
- Settlement is delayed because results are yet to be confirmed by official sources 
- There is a large number of bets that need to be settled 

It’s worth noting that live bets are settled during the event, while pre-match bets are settled after the event has finished. In rare cases, it may be necessary to review footage to ensure a correct evaluation. However, if the event you are betting on ended more than 60 minutes ago and your bet is still open, please contact our Customer Service Team and send us your bet slip number.