Poker Etiquette

BetMGM strives to create a pleasant gaming experience for all players. We ask all players to adhere to certain guidelines as it relates to etiquette at the table with your fellow players. Failure to comply with game fairness and proper etiquette will result in penalties such as, but not limited to, a temporary account closure.

What constitutes poor poker etiquette?

  • Chat Abuse – Profanity, aggressive behavior, or otherwise offensive chat that disparages other players is strictly prohibited. Failure to follow these guidelines will result in the offending player’s chat being suspended, and in some instances, completely banned.
  • Blind Abuse/Grimming – Repetitive behavior of sitting into a game and leaving before ever posting a blind prohibited. As it relates to game fairness, all players are afforded the right to equal opportunities at the table. During heads-up play, the act of consistently playing your button and leaving is prohibited. Putting the burden of the big blind on your opponent while never assuming it yourself during gameplay is against our game fairness policy. While one-off instances can and will happen, a concerted effort to intentionally target players in this manner is against our game fairness policy.
  • Offensive Screen Name – Your screen name is visible to all players. Please refrain from choosing a name that may be offensive to others.

In addition to receiving penalties for repeatedly engaging in the above behaviors, players may refuse to play with a player that is constantly engaging in unethical behavior. While BetMGM takes every measure to ensure the safety and security of our games, it is incumbent on the players to always conduct themselves in an appropriate manner.

Unfair Practices:

Unfair Practices are any practice, carried out by one or more players, with one or more accounts, which could put any other player not engaging in such activity at a competitive disadvantage, where the unfairness in such activity is due to its success being based to some extent on concealment or deception against such players. Engaging in any of the below offenses will result in an account suspension, permanent account closure, confiscation of funds, or any other action deemed appropriate by BetMGM.

  1. What is Money Dumping? - Money-dumping occurs when any player intentionally loses a poker hand to transfer their money or chips to another user via cash games or Heads-Up Sit & Go play. Disciplinary action will be taken if money dumping was found to occur, regardless or reason.
  2. What is Multi-Accounting? – Multi-Accounting is when a player attempts to use multiple accounts in one game. It is prohibited for a player (whether in the player’s name or another name) to have multiple accounts for the sole purpose of playing both accounts at the same time. A player may only have a single gaming account for each BetMGM skin. In states where multiple BetMGM skins are present, players are prohibited from playing poker on multiple skins simultaneously and from re-entering the same poker event across multiple skins with their other accounts.
  3. What is Collusion? - Collusion is defined as two or more players sharing and using their combined knowledge to gain an advantage, with the intent to take advantage of other players at the poker table. Additionally, players are to play their hands appropriately, regardless of any personal relationships one might have with another player at the table.
  4. What is Account Sharing? - Each player on the BetMGM platform is responsible for protecting their login credentials. Sharing account credentials and devices is prohibited under the Terms of Service of BetMGM. No third party (including friends and relatives) is permitted to use your account or access the BetMGM platform under your name. Any player who believes the integrity of their BetMGM gaming account has been compromised should inform BetMGM immediately. BetMGM holds no responsibility for any actions taken by a third party who gains access to any player’s gaming account. Under no circumstances will BetMGM be liable for any losses incurred by any player as a result of mishandling of a player’s access credentials by any person. All transactions and gameplay where your username and password have been entered correctly will be regarded as valid, whether authorized by you or not.
  5. Is extracting player profiles allowed? - Extracting player profiles is expressly forbidden. Certain companies offer for-sale programs specifically created to extract player profiles and then sell them in the form of voluminous player databases, with the promise that anyone who purchases these programs can use this information to their advantage against other players, by invisibly gathering information about You and then selling it to others to use when they play against You online.
  6. Is the use of Artificial Intelligence (AI) allowed? - All player actions taken on the BetMGM platform must be player-generated without assistance. BetMGM reserves the right to withhold funds of, and deny services to, any person using a prohibited tool or service. If a player is found to have used AI, they will be in breach of this provision, which will lead to permanent account closure, confiscation of their funds and additional actions.
  7. Are bots allowed on the BetMGM network? - If a player is found to have used a Bot in any way, they will be in breach of this provision, which will lead to permanent account closure, confiscation of their funds and additional actions.

For more information on any of the offenses above, please refer to our Unfair Advantage Policy found in our Terms of Service

Real Time Assistance (RTA)

RTA tools that use software to suggest to an active player what action to take (i.e. ‘bet’ or ‘check’) are prohibited. BetMGM reserves the right to withhold funds of and deny services to any person using a prohibited tool or service. If a player is found to have used an RTA or otherwise prohibited tool or service, they will be in breach of this provision, which will lead to permanent account closure and confiscation of their funds.

  1. What tools are permitted for use? - We do not forbid/discourage all online programs. Our own website provides permissible programs for playing online. Our objective, however, is in providing and promoting a level playing field and the best possible user experience for all Our players. The only third-party tools that are permitted to be used on BetMGM while the gaming platform is open are listed below:
    1. PartyCaption
    2. StackAndTile
    3. PlaceMint
    4. Table Tamer
    5. StarsHelper
    6. Mosaic 2
    7. IntuitiveTables
    8. Universal Replayer
    9. Jurojin Poker
    10. Slot Poker Pro
    11. Holdem Manager 2
    12. Holdem Manager 3
    13. Poker Tracker 4
    14. Hand2Note
  2. What tools are prohibited while the BetMGM client is running? - For the avoidance of doubt, there are some tools that, if a player is found to be using in any capacity (regardless of whether the platform is in use), will result in a breach of BetMGM’s Terms of Service and may result in an immediate closure of the player’s account and seizure of their funds.
    • The use of any tool that does the following is not permitted at any time:
    • Any tool that is designed to circumvent our restrictions on downloadable hand histories.
    • Any tool that plays without human intervention (a ‘Bot’).
    • Any tool that makes decision for, or advises decisions to, a player – therefore reducing the human element of the game (‘assistance software’).
    • Any tool that automates the process of joining a specific table or game based on a defined set of criteria, such as player statistics or notes (a ‘seating script’).
  3. What is a list of prohibited software as it relates to the above? –
    1. PioSOLVER
    2. PokerSnowie
    3. Jesolver
    4. Flopzilla
    5. ICMIZER
    6. Vision GTO Trainer
    7. InstaGTO
    8. Holdem Indicator
    9. Omaha Indicator
    10. Stud Indicator
    11. Tournament Indicator
    12. HirokuScript
    13. Poker Calculator Pro
    14. Super HUD
    15. Tournament Shark
    16. Lucid GTO
    17. Spinwize
    18. Deepsolver
    19. SimplePostFlop
    20. Equilab
    21. chartmanager
    22. MonkerSolver
    23. SimpleNash
    24. PokerStove
  4. What should I do if there is a software I wish to use but it is not listed? – If you are uncertain about the status of a certain software, we encourage you to e-mail customer assistance with your query and we will get back to you as soon as possible. We advise you do not use the software in question until you have heard from our Poker Integrity team to avoid any potential issues.

Please refer to this section often as we will be updating the list of permitted and prohibited software periodically.