Patron Protection

If you or someone you know has a gambling problem and wants help, call 1-800-Gambler.


Underage gambling is a criminal offense and any person under the age of 21 who engages in online wagering and any person who facilitates or enables someone under the age of 21 to gamble has committed a criminal offense and is subject to criminal prosecution and shall be prohibited from Internet gaming.

Federal prohibitions and restrictions regarding internet gaming apply, specifically any limitations upon Internet gaming as set forth in 18 U U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA). It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino, unless explicitly authorized by the Division of Gaming Enforcement.

My Account and meet the highest security standards in the industry, with a five-level security system, multiple firewalls, and 128-bit SSL encryption. Early-warning systems in the form of limits on unusually high stakes and winnings prevent manipulation and other criminal activities at an early stage.

But you can help us to further increase the safety of your account:

  • You are responsible for the safety of your personal computer and mobile device! Configure your auto-lock features to protect them from unauthorized use.
  • Please keep your access details safe at all times (user ID, password and your question and answer combination)
  • Don't share your gaming account credentials, your credit card or bank account details
  • Don't leave the computer unattended when you are logged in
  • Do not use the 'Save password' option on log-in screens
  • Create separate profiles for everyone who uses your devices, so that nobody else can access your information

Change your password regularly. By default you receive an email notification when your account is being accessed. If you cannot remember having accessed your account at the specified date and time, change your password immediately.

For an additional level of safety you can enable Strong Authentication. Every time you try to access your account, a one-time password is sent to your registered email. This one-time password is needed in addition to your normal password in order to gain access.

You can set these options in your Account settings.

If you have forgotten your password, you can reset it at the Log In screen.

Terms of Service

You can view the current version of our Terms & Conditions, to which you have agreed here.

If you want to inspect an older version of our Terms and Conditions, please send a request to Customer Service.

Complaints Process

If you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. You are required to provide a minimum of personal information permitting identification, together with a description of the facts and motivation for the complaint as well as the corresponding corroborating evidence.

Complaints may be submitted by contacting our Customer Service Team or in writing to: Online Gaming Compliance Manager, Borgata Hotel Casino & Spa, 1 Borgata Way, Atlantic City, New Jersey, NJ 08401, USA.

If all reasonable means to resolve the complaint with Borgata have been exhausted, you can file a complaint with the New Jersey Division of Gaming Enforcement (NJDGE) by contacting them at (609) 984-0909 or e-mail at You can also utilize the Internet Dispute Form on the Division’s website.