Disconnection and Cancellation Policy

Unless otherwise stated by Us, the following terms and conditions set forth the rules and procedures that govern all players' rights in the event of disconnection and game cancellation.

DISCONNECTION POLICY - POKER

Lifeline

The normal disconnection protection feature is not available on certain types of tables (all tournaments and some specifically marked ring-game tables). These tables will have 'No DP' next to their names in the Lobby. On these tables, when a player who is invested in the current pot is deemed to be disconnected, the system will award additional time for them to return and rejoin the game.

The amount of time awarded will depend on the current pot size:

• For stud games ‘X’ is lower stake 
• For flop games, ‘X’ is big blind 

For non heads-up tables:

• No time added if pot size is up to 5xX
• 20 seconds if the pot is more than 5xX and up to 20xX
• 30 seconds if the pot is more than 20xX and up to 40xX
• 45 seconds if the pot is more than 40xX and up to 80xX
• 60 seconds if the pot is more than 80xX

For heads-up tables:

• 20 seconds if the pot is more than 0 and up to 5xX 
• 30 seconds if the pot is more than 5xX and up to 10xX 
• 45 seconds if the pot is more than 10xX 

The system will wait for additional time only if the current player who is deemed to be disconnected is a) invested in the pot and b) his current options does not contain a 'Check' option. We call this feature a 'lifeline'.

Lifelines are simply the extra time a player will be given to choose what to do if they are disconnected when it is their turn to act. We strongly discourage abuse of this feature by penalizing players deemed to be using it intentionally with the possibility of losing both chips and money.

The player will be given 60 seconds to reconnect, including the lifeline. If he reconnects on the 56th second, he will then have at least 20 seconds act: This is the extra 'bet time-out' period.

Here’s brief breakdown of tables and tournaments which feature lifelines or the normal disconnect protection:

• Any table (normal, STT, MTT) can have either lifelines or DP; no table can have both features
• All tournament tables are lifeline tables
• Live-game tables can be either DP or lifeline tables
• There is no lifeline tag added to STTs and MTTs listed in the Lobby
• 'No DP' will be added to the Lobby listings for live games if they are lifeline tables

An unlimited number of lifelines are available to our players, as long as the conditions given above are met.

We’ll send the player a chat message when our software decides to award additional time as a result of a disconnection.

If a player who is deemed to be disconnected has the option to check, our software will automatically carry out this action without awarding any additional time.

Sit & Go single-table tournament disconnect protection

We have removed disconnect protects from all Sit & Go single-table tournaments. Your hand will automatically be folded if you lose your connection. This change was implemented at the request of our players.

Sit & Go multi-table tournament disconnect protection

Disconnect protection is not available in any Sit & Go multi-table tournaments. Your hand will automatically be folded if you lose your connection.

Multi-table tournament game disconnect protection

Disconnect protection is not available in any multi-table tournaments. Your hand will automatically be folded if you lose your connection. This change was implemented at the request of our players.

Deal-making

The deal-making process will continue as normal even if you are disconnected while discussing a deal with another player, giving rise to the following scenarios:

• You reconnect while the deal is still taking place and rejoin the process 
• You do not reconnect before the deal is rejected because the deal making time has elapsed 
• Other players have rejected the deal while you were disconnected and play has resumed 
• Disconnection is treated as an implicit rejection of a deal: If a deal must be approved by all the players at the table it will fail unless you reconnect and confirm it in the allotted time 

DISCONNECTION POLICY - CASINO

1. If a player becomes disconnected while involved in a game where no player input is required to complete the game, the game will produce the final outcome as determined by the random number generator. We will update the player’s Account accordingly.

2. If a player becomes disconnected while involved in a single player game, where player input is required to complete the game, We will (1) upon subsequent activation, return the player to the game state immediately prior to the interruption and allow the player to complete the game; (2) after an approved period of time, cancel the game resulting in either the forfeiture of the player’s wager or the return of funds to the player in accordance with a methodology approved by the Division; or (3) make a selection on behalf of the player in order to complete the game.

GAME CANCELLATION POLICY - POKER

Real money games

If a game is cancelled while a hand is in play, the hand in progress will be cancelled and the players balances will revert to the balance at the start of the hand Play money games

Players will be refunded the exact amount of chips they originally brought to the table, as we don't record all play money hand information.

Poker Tournament Cancellation

Single Table Sit & Go tournaments, Multi Table Sit & Go tournaments & Multi-table tournaments: if a tournament is cancelled for technical reasons, the following refund policy will take effect:

a.If the tournament has not yet started:

All registered players will be refunded their buy-in and entry fee

b. If the tournament has started but registration for the tournament is still open (ie the tournament is still in the late registration period)

Eliminated players at the time of cancellation will not be refunded their buy-in or entry fee

Players still in the tournament will be refunded their buy-in and entry fee.

Any buy-ins (excluding entry fees) collected from players who have been eliminated from the tournament will be distributed on a percentage basis to the remaining players according to each remaining player's chip count.

The tournament will only pay out funds which have been collected in buy-ins. Any guaranteed prize pool amount from the tournament will not be a relevant factor in calculating payouts.

c. If the tournament has started and the registration period for the tournament has closed:

Eliminated players at the time of cancellation will not be refunded their buy-in or entry fee

Players still in the tournament will be refunded the amount that would have been awarded to the next player to be eliminated from the tournament.

50% of the remaining prize pool will be distributed equally between the remaining players, and 50% will be distributed on a percentage basis according to each player's chip count. The remaining players will also be refunded their entry fee.

d. In extraordinary circumstances where the quality of our service is severely degraded, such as may happen due to the occurrence of an Act of God, a terrorist attack, fire, or malicious DDoS attack, we reserve the right to cancel tournaments and refund players their buy-in and entry fee only for tournaments where the actual prize pools may be less than guaranteed prize pools. In such an event we will refund all players their buy-in and entry fee, including those players who were eliminated at the time of cancellation.

Sit & Go Hero tournaments

If a tournament is cancelled for technical reasons, the following refund policy will take effect:

a.If the tournament has not yet started:

All players will be refunded their buy-in and entry fee

b.If the tournament has started

Eliminated players at the time of cancellation will not be refunded their buy-in or entry fee.

Players still in the tournament will be refunded the amount that would have been awarded to the next player to be eliminated from the tournament.

50% of the remaining prize pool will be distributed equally between the remaining players, and 50% will be distributed on a percentage basis according to each player's chip count.

The pre-determined bounty amount will form part of the total prizepool if this has not already been won.

The remaining players will NOT be refunded their entry fee.

A Sit & Go Hero tournament will be deemed as started only when the first card is dealt.

Rebuy tournaments:

With each rebuy and add-on, the total chips in the tournament will increase. The total chips in rebuy tournaments will be equal to the sum of all players 'player's starting chips (including extra starting chips, if any)' plus the sum of chips given to all players through a rebuy request plus the sum of chips given to all players through an add-on request. The total chips in the tournament will continue to accumulate as and when players make a rebuy request and the final number will be calculated only when the add-on period is over.

If a tournament crashes during the add-on period, the exact count of total chips in the tournament at the time of crash (including the chips added into the tournament as a result of rebuy and add-on requests) will be used to distribute the balance of the prize pool money.

Where a Satellite tournament is offering a guaranteed prize; the guaranteed prize is only guaranteed and paid out if the late registration period closes after the specified number of blind levels. If the tournament completes while late registration is still open, only monies collected will be distributed in prizes to players in the form of tickets, tournament dollars and/or cash, which will be based on how the prize structure is configured.

The tournament disconnect protection and cancellation policy applies to all tournaments.

We reserve the right to cancel or reschedule tournaments at any time, for any reason, with or without notice. We reserve the right to amend our poker tournament rules and policies at any time without notice. Such amendments will take effect as soon as they are listed in the 'Tournament Rules' section of the website. It is the player's sole responsibility to review the tournament rules and policies before entering a tournament.

The poker tournament rules and policies contained herein represent the complete understanding between the player and the site with respect to the player's activities at any tournament, except as otherwise specified in any poker tournament rules pertaining to a particular tournament, as posted on the website.

Notwithstanding anything to the contrary, all use of the website by a player is governed by the Terms and Conditions of use. In the event of any dispute, these Terms and Conditions of use will apply.