Physical Prizes

What is it?

When you see a ‘Merch’ in the prize area it means that game is special! It gives away at least one physical prize (e.g. concert tickets, tablet, mobile phone, holiday package etc.). When a game features a physical prize, you will be able to view all line prizes for that game. Clicking on the prizes will reveal a full list of the regular line prizes.  

Did you win a prize?

The winner of the line that pays a physical prize must contact customer services in order to claim their prize as per our Terms and Conditions.

Terms & Conditions

The physical prizes pay-out is subject to the site’s Terms and conditions.

The site’s policy on multiple prize winner is also covered on the Terms and Conditions webpage. In that case you will need to contact the Customer Services as always, who will answer any further questions you may have.

Unresolved bets

Unresolved bets placed but remaining undecided in incomplete games will become void after 90 days and will be forfeited to charity.


In the event of a Bingo game not playing out, for whatever reason, the malfunction will void all pays and play.