Disconnection and Cancellation Policy

Unless otherwise stated by Us, the following terms and conditions set forth the rules and procedures that govern all players' rights in the event of disconnection and game cancellation.

DISCONNECTION POLICY - CASINO

1. If a player becomes disconnected while involved in a game where no player input is required to complete the game, the game will produce the final outcome as determined by the random number generator. We will update the player’s Account accordingly.

2. If a player becomes disconnected while involved in a single player game, where player input is required to complete the game, We will (1) upon subsequent activation, return the player to the game state immediately prior to the interruption and allow the player to complete the game; (2) after an approved period of time, cancel the game resulting in either the forfeiture of the player’s wager or the return of funds to the player in accordance with a methodology approved by the Division; or (3) make a selection on behalf of the player in order to complete the game.

DISCONNECTION POLICY - POKER

Lifeline

The normal disconnection protection feature is not available on certain types of tables (all tournaments and some specifically marked ring-game tables). These tables will have 'No DP' next to their names in the Lobby. On these tables, when a player who is invested in the current pot is deemed to be disconnected, the system will award additional time for them to return and rejoin the game.

The amount of time awarded will depend on the current pot size:

• For stud games ‘X’ is lower stake 

• For flop games, ‘X’ is big blind 

For non heads-up tables:

• No time added if pot size is up to 5xX

• 20 seconds if the pot is more than 5xX and up to 20xX

• 30 seconds if the pot is more than 20xX and up to 40xX

• 45 seconds if the pot is more than 40xX and up to 80xX

• 60 seconds if the pot is more than 80xX

For heads-up tables:

• 20 seconds if the pot is more than 0 and up to 5xX 

• 30 seconds if the pot is more than 5xX and up to 10xX 

• 45 seconds if the pot is more than 10xX 

The system will wait for additional time only if the current player who is deemed to be disconnected is a) invested in the pot and b) his current options does not contain a 'Check' option. We call this feature a 'lifeline'.

Lifelines are simply the extra time a player will be given to choose what to do if they are disconnected when it is their turn to act. We strongly discourage abuse of this feature by penalizing players deemed to be using it intentionally with the possibility of losing both chips and money.

The player will be given 60 seconds to reconnect, including the lifeline. If he reconnects on the 56th second, he will then have at least 20 seconds act: This is the extra 'bet time-out' period.

Here’s a brief breakdown of tables and tournaments which feature lifelines or the normal disconnect protection:

• Any table (normal, STT, MTT) can have either lifelines or DP; no table can have both features

• All tournament tables are lifeline tables

• Live-game tables can be either DP or lifeline tables

• There is no lifeline tag added to STTs and MTTs listed in the Lobby

• 'No DP' will be added to the Lobby listings for live games if they are lifeline tables

An unlimited number of lifelines are available to our players, as long as the conditions given above are met.

We’ll send the player a chat message when our software decides to award additional time as a result of a disconnection.

If a player who is deemed to be disconnected has the option to check, our software will automatically carry out this action without awarding any additional time.

Sit & Go single-table tournament disconnect protection

We have removed disconnect protects from all Sit & Go single-table tournaments. Your hand will automatically be folded if you lose your connection. This change was implemented at the request of our players.

Sit & Go multi-table tournament disconnect protection

Disconnect protection is not available in any Sit & Go multi-table tournaments. Your hand will automatically be folded if you lose your connection.

Multi-table tournament game disconnect protection

Disconnect protection is not available in any multi-table tournaments. Your hand will automatically be folded if you lose your connection. This change was implemented at the request of our players.

Deal-making

The deal-making process will continue as normal even if you are disconnected while discussing a deal with another player, giving rise to the following scenarios:

• You reconnect while the deal is still taking place and rejoin the process 

• You do not reconnect before the deal is rejected because the deal making time has elapsed 

• Other players have rejected the deal while you were disconnected and play has resumed 

• Disconnection is treated as an implicit rejection of a deal: If a deal must be approved by all the players at the table it will fail unless you reconnect and confirm it in the allotted time 

GAME CANCELLATION POLICY - POKER

Real money games

If a game is cancelled while a hand is in play, the hand in progress will be cancelled and the players balances will revert to the balance at the start of the hand

Play money games

Players will be refunded the exact amount of chips they originally brought to the table, as we don't record all play money hand information.

Sit & Go single-table tournaments

Any players still competing in a tournament when it is cancelled for technical reasons will be refunded their buy-ins and entry fees. The buy-in monies from the players already eliminated will be evenly divided between the remaining players, regardless of the chip standing at the time of cancellation.

Players already eliminated from the tournament will lose their buy-in and entry fee.

Sit & Go multi-table tournaments

Players who have been eliminated from a tournament before cancellation for technical reasons will lose their buy-in and entry fee.

Any players still competing in a tournament when it is cancelled for technical reasons will be refunded as follows:

1. Each player will be awarded prize money equal to the amount that would have been awarded to the next player to be eliminated.

2. After prize money has been allocated according to point 1, 50% of the remaining prize pool will be distributed equally between the remaining players, and 50% will be distributed on a percentage basis according to the remaining players' chip count at the time of cancellation.

3. The remaining players will also be refunded their entry fee.

Multi-table tournaments

Players who have been eliminated from a tournament before cancellation for technical reasons will lose their buy-in and entry fee.

Any players still competing in a tournament when it is cancelled for technical reason will be refunded as follows:

1. Each player will be awarded prize money equal to the amount that would have been awarded to the next player to be eliminated. If tournament has not yet reached payouts, the minimum amount awarded to each player will be the tournament buy-in plus entry fee amount.

2. After prize money has been allocated according to point 1, 50% of the remaining prize pool will be distributed equally between the remaining players, and 50% will be distributed on a percentage basis according to the remaining players' chip count at the time of cancellation.

3. The remaining players will also be refunded their entry fee.

Players who have been eliminated from a tournament before cancellation for technical reasons will lose their buy-in and entry fee.  Exception:  if a tournament has just started and/or tournament has not reach payouts and/or less than 10% of the field has been eliminated, management has the right to determine to offer a refund of buy-in and entry fee to all participants in the cancelled tournament.

All use of the Services is governed by the Terms of Service.

Effective June 7, 2017.